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Home  > Shipping and Returns
Shipping and Returns
 

SHIPPING POLICY

  • Where is my order?

After you have placed your order online, we will send you an order confirmation email with the subject line ‘PetGOLucky order confirmation’. In the body of this email you will find information about when your products will be delivered.
If you haven’t received this email within 24 hours of placing your order or your products have not been delivered within the timescale stated in the email, then please send our Customer Service team an email using our online form or  call us on +919923355662  between 10am and 8pm Monday – Friday, and 10am – 5pm Saturday .

  • What is the estimated time of delivery?

Your product will be deliverd within 5 working days.

  • What should I do if I do not get my order by the expected delivery date?

Due to unforeseen circumstances, it is possible that your order might get delayed. In such a case you will receive an email from us informing you about the delay along with the new expected delivery date.

RETURN POLICY

There could be certain circumstances beyond our control where you could receive a damaged / defective product or a product that is not the same as per your original order. We will replace the product to your satisfaction at no extra cost. In such circumstances we would request you to get in touch with our Customer Service Team through one of the below channels and they will guide you on the next steps for the same

  • Call on +91 9923355662
  • Or by filling up the ‘contact us’ form using the following link Contact us
  • Or by sending us an email at help@petgolucky.in

Before accepting shipment, kindly ensure that the product’s packaging is not damaged or tampered. If you observe that the package is damaged or tampered, we would request you to refuse to accept delivery and inform us as soon as possible. The return process of the product can be restricted depending on the nature and category of the product.

Conditions for return:

  • Please notify us of receipt of a Damaged / Defective product within 48 hours of delivery. If you are unable to do so within 24 hours, there shall be no liability of PetGOLucky.com to replace the order.
  • Products/Items should be UNUSED.
  • You will need to send the product using one of the reputed couriers in your area.
  • Products should be returned in their original packaging along with the original price tags, labels and invoices.
  • It is advised that the return packets should be strongly and adequately packaged so that there is no further damage of goods in transit.
  • The returned goods are subject to verification and checks from PetGOLucky.com team to judge the legitimacy of the complaint

Refunds:

We will process the refund after receipt of the product by PetGOLucky.com. Refund will be processed based on the mode of payment of the order

  • Orders paid online will be refunded within 7-21 working days.
  • For COD payments, we will send a refund cheque.

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