After you have placed your order online, we will send you an order confirmation email with the subject line ‘PetGOLucky order confirmation’. In the body of this email you will find information about when your products will be delivered.
If you haven’t received this email within 24 hours of placing your order or your products have not been delivered within the timescale stated in the email, then please send our Customer Service team an email using our online form or call us on +919923355662 between 10am and 8pm Monday – Friday, and 10am – 5pm Saturday .
Your product will be deliverd within 5 working days.
Due to unforeseen circumstances, it is possible that your order might get delayed. In such a case you will receive an email from us informing you about the delay along with the new expected delivery date.
There could be certain circumstances beyond our control where you could receive a damaged / defective product or a product that is not the same as per your original order. We will replace the product to your satisfaction at no extra cost. In such circumstances we would request you to get in touch with our Customer Service Team through one of the below channels and they will guide you on the next steps for the same
Before accepting shipment, kindly ensure that the product’s packaging is not damaged or tampered. If you observe that the package is damaged or tampered, we would request you to refuse to accept delivery and inform us as soon as possible. The return process of the product can be restricted depending on the nature and category of the product.
Conditions for return:
We will process the refund after receipt of the product by PetGOLucky.com. Refund will be processed based on the mode of payment of the order